Vulnerable Residents Helpline

01983 823600

Seven days a week, 9am to 5pm


When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111, or go the Accident and Emergency Department (A&E). While the government is asking everyone to stay at home, it can be confusing to know what to do.

Here is some  Guidance around what to do if your child is unwell

Resources about Corona Virus for Children


Barnardo’s Family Centres

Our Hubs are open for calls and by appointment services ie health. Parents are welcome to call in for support and advice and they will have their details taken and a worker will get back to them as the majority of staff are working offsite now. We are developing online service offers but at the moment people will have an individualised response. Requests for support by professionals is also available using the usual referral routes.

Local contacts are:

North East – Ryde Family Centre, George Street, Ryde Tel: 01983 617617 

South Wight – Sandown Family Centre, The Fairway, Sandown Tel: 01983 408718

West & Central – East Newport Family Centre, Furrlongs, Newport Tel: 01983 529208

Or email:  Facebook page – Isle of Wight Family Centre

Citizens Advice

IOW Public Health Nursing 0-19 Service

Duty Desk number on 01983 821388

Tel for children & young people: 07341 868124

Facebook Page

The Isle of Wight Health Visiting Service compromises of a multi-skilled team of Health Visitors and community nursery nurses and support workers. Health Visitors are qualified midwives or nurses with specialist training in public health. We work in partnership with other agencies to promote health and wellbeing for the family as part of the Healthy Child Programme 0-5.  The School Nurse team continue to perform health checks and offer support to children and their families throughout the school years as part of the Healthy Child programme 5-19. During the Corona crisis the team are available to answer your calls and offer you support

If you believe your child is unwell and requires medical attention, the Corona Virus (COVID-19) should NOT prevent you from seeking medical attention for your child. For further guidance, please contact 111 or if it is an emergency you should call 999. If your child should require medical attention at St. Marys they will be treated in an isolated area where extra infection measures will be adhered too.

We are always here to support you if you have any questions by calling our Duty Desk number on 01983 821388.

Children and young people/ teenager are encouraged  to contact us directly on 07341 868124  if they want to talk about their worries or feelings during this time.

This is a safe and confidential service especially for young people 💙

Healthier Together

It can be extremely stressful when your child is unwell. We know that there is a huge amount of information available at your fingertips, but finding something that provides clear and accurate information is not always easy!

The resources on the Healthier Together website have been developed in partnership between parents and healthcare professionals from across Dorset, Hampshire and the Isle of Wight. You’ll find clear information on common childhood illnesses, including advice on what ‘red-flag’ signs to look out for, where to seek help if required, what you should do to keep your child comfortable and how long your child’s symptoms are likely to last.


Many of our volunteers will be keeping in touch with families by phone. Some have agreed to make a couple of phone calls each week to ‘check in’ and offer emotional support.

In addition, the families who attend our group sessions will be receiving weekly phone calls (at the time that they would usually attend a session) and staff have been in touch to let them know who their designated point of contact is during this challenging time.

Tel: 01983 533357 Email:  |  Website Facebook

Isle of Wight Youth Trust

Tel: 01983 529 569 between 10am -4pm Monday to Friday




Twitter: @IOWYouthTrust 

The Isle of Wight Youth Trust offers free support, information and advice for young Islanders aged 4- 25 years and their families. Due to the current COVID-19 outbreak, the Youth Trust Team is working remotely. During this time, they are contactable by phoning 01983 529 569 between 10am -4pm Monday to Friday we will be responding to emails sent to

You can also keep up to date with Youth Trust news and tips for supporting your mental health by visiting or following their social media accounts.

IOW Autism Hub

The IOW Autism Support Hub will provide support to children and adults who may be feeling isolated or overwhelmed as well as to their families and carers.

It can be accessed through a number of ways including a peer support phone line, 5 days a week (3 evenings Monday, Wednesday and Friday 4pm – 9pm and 2 days Tuesday and Thursdays 11am – 4pm).

The hub, which is provided by Autism Inclusion Matters (AIM) on behalf of the Isle of Wight NHS Trust, can be contacted as follows:

  • Telephone:          07498 500607
  • Facebook:           @aimisleofwight
  • Skype:                  Search IOW autism support hub
  • Email:         


The Childline Website offers resources to help children understand and cope with difficult situations and to ask for help in confidence.

Tel: 0800 1111

Private Fostering

Other Resources for Children & Families

  • Useful resource from the British Psychological Society to help adults explain illness to children.
  • Information about Exams :

Things to do at home

See here for things to do at home

News & Updates

Bembridge Update

Support with getting out and about Holy Trinity Church is co-ordinating a group of volunteers from the village to help anyone who has been Shielding and would like a bit of extra support going out and about for the first time For more information, call the Support...