Vulnerable Residents Helpline

01983 823600

contact.centre@iow.gov.uk

Seven days a week, 9am to 5pm

Local Hubs

List of Local Hub

Arreton

Tel:  07587008183

Email: arretonpc@outlook.com

Offer: Help with shopping, medication/prescription delivery, hot food, friendly chats

Mon- Friday: 9-6pm

Weekends: In emergency- Call only to see if they are able to assist

 

Bembridge

Tel: 07724 401 443 24/7

Email:

Offer: Phone buddies/wellbeing checks, information, signposting

24/7 Support Line Support Line 07724 401 443 Referrals for Bembridge ONLY

 

Brading

Tel:

Email: townclerk@brading.gov.uk 

Offer: Assistance with shopping and medication/prescriptions

 

 

Brighstone

Tel:

Email: carole.truman@btinternet.com

Offer: Wellbeing checks/calls, food shopping and prescription deliveries 24/7 contact

 

 

Brook

Tel:

Email: carole.truman@btinternet.com

Offer: Wellbeing checks/calls, food shopping and prescription deliveries. 24/7 contact

 

 

Chale

Tel: 551310 or 07767712275

Email:  Ron Groves on marygroves231@btinternet.com

Offer: Shopping and medication/prescriptions. 24/7 contact

 

 

 

Chillerton & Gatcombe

Tel: 01983 721382

Email: 9am-5pm  np.cgparish@gmail.com

Offer: Shopping and medication/prescriptions, advice

 

 

Cowes, Northwood, Gurnard

Tel:  Referrals via IW Council Helpline 01983 823600

Email: contact.centre@iow.gov.uk

Offer: Welfare phone calls with a friendly person for anyone feeling lonely or isolated in the Cowes area, shopping and medication/prescriptions.

 

East Cowes, Whippingham

Tel:  Referrals via IW Council’s Helpline 01983 823600

Email: contact.centre@iow.gov.uk

Offer: Shopping and medication/prescriptions

Freshwater/Totland/Yarmouth /Wellow/ Thorley/ Shalfleet

Tel:  01983 752168 Mon-Fri  9.30 – 12.30pm (email only at weekends)

Email: help@westwight.org.uk

Offer: Wellbeing checks/calls, hot meals delivery, food shopping and prescription deliveries – on specified days

Godshill

Tel:   01983 840179 7 days a week 9am-5pm

Email: alibridgecourt@btinternet.com

Offer: Food shopping, medication/prescriptions delivery, friendly phone calls.

Havenstreet & Ashey

Tel: Referrals for Havenstreet & Ashey only

Email: helpandhope.havenstreet@outlook.com 9am-5om seven days a week

Offer: Shopping, medication, meals delivery, friendly phone chat – Referrals for Havenstreet & Ashey only.

Hulverstone

Tel: 

Email: carole.truman@btinternet.com

Offer: Wellbeing checks/calls, food shopping and prescription deliveries. 24/7 support

Mottistone

Tel: 

Email: carole.truman@btinternet.com

Offer: Wellbeing checks/calls, food shopping and prescription deliveries. 24/7 support

Newport & Carisbrooke

Tel:    01983 525282  Mon-Fri 9:00 – 17:00

Email: Age UK – email: Living.well.team@ageukiw.org.uk

Offer: Shopping and medication/prescriptions

Nettlestone & Seaview

Tel:   Brian Jennings 10:00-16:00 seven days a week

Email:  clerk@nettlestoneandseaview-pc.gov.uk

Offer: Shopping and medication/prescriptions

Niton

Tel:   Niton Helpline: 01983 632290

Email:   contact@crabniton.org

Offer: Mask making, driving to medical appointments, deliveries of food and medication/prescriptions, advice

Pan, Pan Meadows & Barton

Tel:   The Pan Together Hub – 01983 248 170 Mon-Fri 10:00-16:00

Email:   enquiries@pantogether.org.uk

Offer: Collecting/delivering prescriptions; helping with essential shopping. Preparing hot home-delivered meals which thanks to generous donations and grant funding will reduce price to £3 per meal from Mon 11th Jan and for the period of lockdown

Rookley

Tel:   7 days 9:00 – 17:00 

Email:  Sue_e_willis@hotmail.co.uk

Offer: Shopping, medication/prescriptions delivery, friendly phone calls

Ryde & Binstead

Tel:   Local Helpline: 01983 716020 or 01983 811105 option 1  Mon- Fri 10:00 – 16:00 Weekends email only 

Email: reception@aspireryde.org.uk

Offer: Wellbeing checks/Befriending service, shopping, medication/prescriptions, dealing with urgent food requests, referrals to Food Bank, volunteering opportunities

Shanklin, Sandown, Lake & Newchurch 

Tel:    07471471960 or 01983 867450   7 days 9am-5pm

Email: richardpriest1@btinternet.com

Offer: Shopping and medication/prescriptions

Shorewell

Tel:   

Email: carole.truman@btinternet.com

Offer: Wellbeing checks/calls, food shopping and prescription deliveries. 24/7

St Helens

Tel:  Helpline  01983 896752 Seven days a week 9am-5pm

Email: lilaccottagesthelens@gmail.com 

Offer: Shopping, medication/prescriptions, friendly chat and advice.

Ventnor

Tel: 01983 853775 / 01983 857848  Mon- Fri  10:00 – 16:00

Email: tony@ventnortowncouncil.org.uk / alison@ventnortowncouncil.org.uk

Offer: Wellbeing checks/calls, shopping and medication/prescriptions, advice, signposting, referrals to Food Bank

Whitwell

Tel: 01983 730748  7 days 9am-5pm

Email:   contact@crabwhitwell.org

Offer: Deliveries of food and medication/prescriptions, advice

Wootton

Tel: 07511045145 7 days 9am-5pm

Email:  darylpitcher@woottonbridge.org.uk

Offer: Shopping and medication/prescriptions

Wroxall

Tel:  07817634516 or 01983 861280 / 07850125245 7 days 9am-5pm Wroxall referrals ONLY

Email: Wroxall referrals ONLY

Offer: Shopping and medication/prescriptions

Other support Available

 

Two Saints (Mental Health support)

Call 01983 520168 or visit Wellbeing Centre, 7 High Street, Newport, PO30 1SS

 

Cruse Bereavement (Bereavement support)

Call 01983 523 030 or email isleofwight@cruse.org.uk

 

NHS urgent mental health helplines are for people of all ages

Call Isle of Wight NHS Trust – 111, select the Mental Health option

 

Mountbatten Keep Connected Helpline

Call: 01983 217297

 

Hampshire & IOW Children & Young People’s Crisis Line

Independent Arts – The Creative Hub will be open 29th, 30th and 31st December.

Contact: 01983 822437 or info@independentarts.org.uk

Support: Community sessions offering creativity as a means to reduce social isolation and improve health and wellbeing. Christmas based versions of our normal zoom sessions including Christmas crafts and Sing About – all details to be found on our website.

Website: www.independentarts.org.uk

 

Carers IW – Open every day except Bank Holidays.

Telephone support – Monday to Friday 8:00 to 20:00 excluding Bank Holidays.

Contact: 01983533173 or elizabethm@carersiw.org.uk

Support: Support for adult unpaid carers of adults on the Isle of Wight.

Website: www.carersiw.org.uk

 

People Matter IW – Open until 16:00 on 24 December 2020 and will re-open on Monday, 4 January 2021.

Contact: 01983 241494 or terribaker@peoplematteriw.org

Support: Support to stay living independently at home, Brokerage Support Service – helps you find a Carer or support if you are self-funding, PAREs finds you a Carer who you choose without employing them.

Website: www.peoplematteriw.org

YMCA Young Carers Service

Contact: 01983 861071 or iowyoungcarers@ymca-fg.org

Support: Tiered support to young people age 5 – 18 years with caring responsibilities in the home to a family member. 1:1 support Respite activities Signposting and referrals to beneficial support services.

Website: www.ymca-fg.org

 

Sight for Wight

Contact: 01983522205 or enquiries@iwsb.org.uk

Support: Support advice and help for visually impaired people. Please note that rehabilitation services are provided by Action on Hearing Loss

Website: www.sightforwight.org.uk

 

Barnardo’s IOW Family Centres:

East Newport (01983 529208) and Ryde (01983617617)

Sandown Centre (01983 408718)

Contact: 01983 529208/ 617617/ 408718 or iowfamilycentres@barnardos.org.uk

Support: Phones will be open to receive requests for support or signposting. Workers will be available to call and offer individualised support if needed. Advice, guidance and parenting support (0-19 years).

 

West Wight Men In Sheds

Contact: 01983 897352 or men@westwightshed.org

Support: Tackling loneliness and isolation; mental health support; meeting place, workshop.  Volunteer check in, online support if required (Members only)

Website: https://www.westwightshed.org

 

Victim Support – Please see website for updated opening hours.

Contact: 0808 178 1641 or hub.hiow@victimsupport.org.uk

Support: Free and confidential telephone and face-to-face support to victims of crime, with services for domestic abuse, serious crime, and children and young people. Support remains in place 24/7.

Website: http://hampshireiowvictimcare.co.uk/

 

Bembridge Support Line (for Bembridge only)

Contact: 07724 401 443

Support: Signposting and information only.

Wessex Cancer Trust Isle of Wight Cancer Wellbeing Centre

Contact: 01983524186 or isleofwight@wessexcancer.org.uk

Support: Our cancer helpline is open Tue-Fri 10:00 to 15:00 and offers advice about cancer, befriending, counselling, psychotherapy, reiki, meditation all remotely currently. All free of charge. Advice on cross Solent travel for cancer patients including reduced ferry fares, reclaiming ferry fares, free parking in Cowes and access to our Daisy Buses which offer free of charge transport for cancer patients attending appointments at Southampton General Hospital or the QA, Portsmouth.   We will run a number of events this festive season including our big raffle, drive in cinema and many, many more. Have a look at the website for more details.

Website: www.wessexcancer.org.uk/support-services/support-centres/

 

Hampshire & IOW Children & Young People’s Crisis Line

Contact: 0300 303 1590 CYP Crisis Line or cypcrisisline@easthantsmind.org

Support: Telephone support for young people ages 11-17yrs living in Hampshire and IOW. One-to-one confidential, emotional support and a safe space to talk. Crisis de-escalation and mindfulness techniques for managing mental health. Advice on healthy coping skills and resources. Tips and tools to promote good mental health and wellbeing. Signposting to other support available and useful apps and websites. Signposting for parents.

Website: www.easthantsmind.org/cyp-crisis-line/

 

 

 

Bay Hub – 9:00-17:00, 7-day support.

Contact: Referrals through the IW Council Helpline: 1983 823600

Support: Pick up/drop off shopping, walk pets, pick up/drop off meds, and provide some welfare by phone service.

 

National Helplines and Listening Services:

 

Samaritans: Call 116 123 (24/7 FREE) 

If you need someone to talk to, we listen. We won’t judge or tell you what to do. Whatever you’re going through, call us free any time, from any phone, on 116 123.

 

SANEline – 0300 304 7000

If you’re experiencing a mental health problem or supporting someone else, you can call SANEline on 0300 304 7000 (4.30pm–10.30pm every day).

 

The Mix – 0808 808 4994

If you’re under 25, you can call The Mix on 0808 808 4994 (Sunday-Friday 2pm–11pm)

 

Papyrus HOPELINEUK – 0800 068 4141

If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK on 0800 068 4141 (weekdays 10am-10pm, weekends 2pm-10pm and bank holidays 2pm–10pm), email pat@papyrus-uk.org  or text 07786 209 697

 

ChildLine – 0800 1111

Free, confidential support from a Childline counsellor about anything you want to. You can talk to Childline from 7:30am-3:30am every day, either online, by calling 0800 1111 or by sending a message from our website https://www.childline.org.uk/somethings-not-right

 

Age UK – Advice Line: 0800 169 6565

8am to 7pm every day – for information on keeping well during the winter, as well as information on topics such as benefits and care. Also, if an older person needs a little extra help with something.

 

Age UK – The Silver Line Helpline: 0800 4 70 80 90

24 hours every day – for older people who need a chat, friendship, advice or information.

 

Campaign Against Living Miserably (CALM) – 0800 58 58 58

If you identify as male, you can call the Campaign Against Living Miserably (CALM) on 0800 58 58 58 (5pm–midnight every day).

 

Switchboard- 0300 330 0630

If you identify as gay, lesbian, bisexual or transgender, you can call Switchboard on 0300 330 0630 (10am–10pm every day), email chris@switchboard.lgbt  or use their webchat service. Phone operators all identify as LGBT+.

 

Shout – Crisis Text Line: Text SHOUT to 85258 

Shout is an affiliate of Crisis Text Line® in the UK that provides free, confidential support, 24/7 via text.

 

Red Cross National Coronavirus Helpline – 0808 196 3651

The helpline is available to anyone for emotional support as well as to request the delivery of prescriptions and food supplies.

 

Helplines Partnership website has a directory of UK helplines: https://helplines.org/helplines/

News & Updates

Bembridge Update

Support with getting out and about Holy Trinity Church is co-ordinating a group of volunteers from the village to help anyone who has been Shielding and would like a bit of extra support going out and about for the first time For more information, call the Support...