Vulnerable Residents Helpline

01983 823600

Seven days a week, 9am to 5pm

Someone to talk to


Tel:  116 123

Samaritans offer a friendly ear on the end of the phone 24 hours a day – and it’s free.

The coronavirus outbreak is affecting the way many of us live our lives, and it’s normal that this will affect people’s mental health. The Samaritans have gathered some resources that might be helpful and can be found on the Samaritans website.

We’re here to listen, no judgement, no pressure, and help you work through what’s on your mind. We’ll never tell you what to do.

Local Hubs

Many of the local Hubs are offering telephone ring rounds and befriending through their volunteers. Contact your local hub to see what they can offer.

Age UK

Age UK IW are offering telephone or digital befriending and wellbeing checks

Tel: 01983 525282




If you are able to offer voluntary support in these upcoming uncertain times then please get in touch,

If you are self-isolating and need support, or if you’re worried about a friend or family member during this time, please contact us on 01983 525282 or email

Coping with Bereavement – support provided by Age UK

Butterflies Bereavement Support

Tel: 01983 619503 or 07889009393


Butterflies Bereavement Support on the Island have created telephone support for bereaved people as they cannot have groups or 121 sessions. 


Carers IW

Tel: 01983 533173      9-4pm Mon – Fri  & 10-4pm Sat-Sun

In order to support carers in the community we will be able to respond in other ways. If you feel the need to have a regular telephone call with us, please do ask.   For carers caring for those with high anxiety or dementia, it may be beneficial to avoid watching the news so to reduce their anxieties, if you are struggling with any aspect of their illness please do ring us.  If you have no access to online shopping or friends and family who can help you get shopping, then please contact us and we may be able to assist you or put you in contact with someone who can, then contact us on one of the ways below:

  • The office phone and answer phone will be manned and responded to in a timely manner depending on staffing.  Staff will be contacting you on a regular basis but please phone us if you need us. Please leave a message with your details – speak slowly re phone number.

Carers IW Video Calls Attend Anywhere confidential – through NHS network

  • We are able to offer carers a video call – if you have access to a Smart Phone, IPAD, Laptop with camera and microphone.

Carers IW Emails We will look at our regularly

Mountbatten Hospice Keep Connected Helpline

Tel: 01983 533331 * – The Keeping Connected Helpline will be available 24/7 across weekdays and weekends.

* Local rate call – we will phone you straight back if you prefer

Are you in need of a friendly voice? Someone to talk to, as we all find our feet during these unprecedented times? Don’t let COVID-19 isolate you from the rest of the world.

It is very natural to feel confused and bewildered by what is going on around us. We know that there are many Islanders who are navigating these unchartered waters alone. We also know the power of keeping connected and the good that can come of sharing our experiences. After all, as the saying goes, a trouble shared is a trouble halved. That is why Mountbatten is extending its existing patient and family care, support and advice line to anyone who needs a listening ear. You may be living alone, you may have been recently bereaved – no matter who you are and what you’re facing, we are here to help. You don’t need to already be known to our services, just call our helpline* at any time of the day or night to speak to a friendly volunteer or member of our team.


Mountbatten Hospice Bereavement Service

Tel: 01983 217346 during office hours

We are all anxious and fearful, living in an increasingly different way in a rapidly changing world. Mountbatten’s support for people living across the Isle of Wight through death, dying and bereavement continues in people’s own homes and in the community. It also continues online, with advice and information to help you cope.

If you have been bereaved, you can visit the  Mountbatten’s Hospice Bereavement Service web pages for free support.

The reality of the COVID-19 outbreak is that we will all need to better understand what to say when someone has been bereaved.


Public Health Nursing 0-19 Service

Duty Desk number: 01983 821388

Tel: for children & young people: 07341 868124

Social Media: Public Health Nusring 0-19 Facebook Page

Children and young people/ teenager are encouraged  to contact the 0-19 Service directly on 07341 868124  if they want to talk about their worries or feelings during this time.

This is a safe and confidential service especially for young people 💙


Tel: 116 123

Samaritans offer a friendly ear on the end of the phone 24 hours a day – and it’s free.

Helpful advice from the Samaritans

Socialising Buddies

Tel: 07960 194888

Social Buddies are offering a shopping service with free delivery to the elderly and vulnerable, and have a supply of toilet rolls we are giving away in pairs to each person we help. Their staff are all practicing safe social distancing, are DBS checked and covered by insurance.

If anyone requires support or feels they, or someone they know, could benefit from the services offered by the company, the organisers can be contacted via the  Socialising Buddies Facebook page or phoning them directly on 07960 194888.

Solent Mind

Peer support

Telephone and text support:texts to: 07451 276010 and we will call or text you back. (Remember our offices might be shut so it’s best not to call them, but we can receive texts to this number remotely and will get back to you during office hours.)


Website: Solent Mind


Suicide Prevention & Intervention IOW

Tel: 01983 897331



SPIIOW are trained and skilled in suicide prevention and intervention – our front line crisis response team are available 24/7 we have a phone / text service available on SPI Crisis Number (Suicide Intervention Only) 07519008406 24/7 text or call  – You can reach out on this number if you or someone you know is at risk of suicide. we have a live chat on our website

News & Updates

Bembridge Update

Support with getting out and about Holy Trinity Church is co-ordinating a group of volunteers from the village to help anyone who has been Shielding and would like a bit of extra support going out and about for the first time For more information, call the Support...