Coronavirus COVID-19

Information for the Isle of Wight

COVID-19 Helpline

01983  823600

What Specialist Support is available

Age UK

By collaborating with our voluntary sector colleagues, we plan to maximise our resources to support people who are self-isolating in 3 key areas:
• Shopping
• Prescription collection
• Telephone or digital befriending and wellbeing checks
We so appreciate those who have already come forward and to aid in future pledges of support have created a simple online form to register your interest while allowing us to manage and review the applications to safeguard all involved. We are working closely with IW Council Trading Standards Scams Team (IWASP) and other organisations to ensure that our most vulnerable residents are protected at this difficult time.

If you are able to offer voluntary support in these upcoming uncertain times then please get in touch. Please click here:

If you are self-isolating and need support, or if you’re worried about a friend or family member during this time, please contact us on 01983 525282 or email

See website:  or follow the Facebook page:


Barnardo’s Family Centres

Our Hubs are open for calls and by appointment services ie health. Parents are welcome to call in for support and advice and they will have their details taken and a worker will get back to them as the majority of staff are working offsite now. We are developing online service offers but at the moment people will have an individualised response. Requests for support by professionals is also available using the usual referral routes.

Local contacts are:

North East – Ryde Family Centre, George Street, Ryde Tel: 01983 617617 

South Wight – Sandown Family Centre, The Fairway, Sandown Tel: 01983 408718

West & Central – East Newport Family Centre, Furrlongs, Newport Tel: 01983 529208

Or email:  Facebook page – Isle of Wight Family Centres


Carers IW

Tel Calls – 533173      9-4pm Mon – Fri  & 10-4pm Sat-Sun for urgent calls only

Corona Virus Prevention Strategy for Carers IW

Citizens Advice 

 Citizens Advice IW can help with issues around money, benefits and employment

Advice Line is 03444 111 444 please be prepared to leave a message and you will get a call back.

You can chat online but please bear with us as this service is inundated with contacts at the moment

You can leave an enquiry on a webform at

 Consumer Advice is on 0808 223 1133


CCG Cancer

CCG cancer information

Butterflies Bereavement Support

Butterflies Bereavement Support on the Island have created telephone support for bereaved people

as they cannot have groups or 121 sessions.  01983 619503 or 07889009393


Island services for drug users

Library Services

Access the libraries online: Go to and follow the links in the Library Online sections. You will need your library card number and PIN for these services. If you have lost your card or forgotten your PIN, please call 823824 during office hours.

Library service

Mountbatten Hospice Keep Connected Helpline

Are you in need of a friendly voice? Someone to talk to, as we all find our feet during these unprecedented times? Don’t let COVID-19 isolate you from the rest of the world. 

It is very natural to feel confused and bewildered by what is going on around us. We know that there are many Islanders who are navigating these unchartered waters alone. We also know the power of keeping connected and the good that can come of sharing our experiences. After all, as the saying goes, a trouble shared is a trouble halved. 

That is why Mountbatten is extending its existing patient and family care, support and advice line to anyone who needs a listening ear. You may be living alone, you may have been recently bereaved – no matter who you are and what you’re facing, we are here to help. You don’t need to already be known to our services, just call our helpline* at any time of the day or night to speak to a friendly volunteer or member of our team.  

Call (01983) 533331 and keep connected with Mountbatten. We’re here to help you through this.

* Local rate call – we will phone you straight back if you prefer


Samaritans offer a friendly ear on the end of the phone 24 hours a day – and it’s free.

Just dial 116 123

Help I’m Stuck at Home!


Solent Mind

Peer support 

Telephone and text support: – text to 07451 276010 and we will call or text you back. (Remember our offices might be shut so it’s best not to call them, but we can receive texts to this number remotely and will get back to you during office hours.)

Email us at

Solent Mind


Southern Advocacy

Southern Advocacy continue to work Mon-Fri from 9-5  and are available on 01983 559299



Current Volunteer Opportunities – To be updated. 

If you would like to volunteer, please complete the form Covid Volunteer Form and return to

If your organisation needs volunteers, please complete the form here and return to

Volunteer Request Form for Organisations

News & Updates

Bembridge Update

Support with getting out and about Holy Trinity Church is co-ordinating a group of volunteers from the village to help anyone who has been Shielding and would like a bit of extra support going out and about for the first time For more information, call the Support...